Last Updated: December 5, 2025
Chimney Restoration of Kansas City, LLC (“Chimney Restoration of Kansas City,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you:
• Visit our website at https://chimneyrestorationofkc.com (the “Site”);
• Request or receive chimney inspection, cleaning, repair, or related services (the “Services”); and
• Receive text messages or other communications from us, including messages sent via 10DLC (10-Digit Long Code) numbers (the “Messaging Program”).
By using our Site, Services, or participating in our Messaging Program, you agree to this Privacy Policy.
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- Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
• Contact Information: Name, email address, phone number (including mobile number), service address, billing address.
• Service Information: Details about your chimney/fireplace, service history, appointment preferences, job notes, photos related to your service.
• Payment Information: Payment method details (processed through third-party payment processors), transaction history, invoice information.
• Communications: Information you provide when you contact us by phone, email, text message, or through forms on our Site.
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
• Device and browser information (IP address, browser type, operating system);
• Usage data (pages visited, time spent on pages, referring/exit pages);
• Cookies and similar technologies for analytics and site functionality.
You can control cookies via your browser settings, but some features of the Site may not function properly if cookies are disabled.
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- How We Use Your Information
We use the information we collect for purposes including:
• Providing Services: Scheduling and confirming appointments, dispatching technicians, performing inspections and repairs, sending invoices, and delivering receipts.
• Communications: Sending appointment confirmations and reminders, day-of arrival notifications (including technician photo where applicable), post-visit review requests, payment confirmations, and service-related updates.
• Customer Support: Responding to your questions, requests, and feedback.
• Improvement & Analytics: Understanding how customers use our Site and Services to improve them.
• Legal & Safety: Complying with applicable laws, regulations, and legal processes, and protecting our rights, property, and safety or that of others.
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- SMS/Text Messaging Program
We offer a text messaging program to help you manage your chimney services more easily (the “Messaging Program”).
3.1 Program Description
If you opt in to receive text messages from us, we may send messages such as:
• Appointment confirmations (often with a link to your customer portal);
• Appointment reminders;
• Day-of arrival notifications (including MMS messages with a photo of your technician);
• Post-visit review or feedback requests;
• Payment confirmations and receipts;
• Other service-related notifications.
3.2 How You Opt In
You may opt in to receive text messages from us by:
• Providing your mobile number on our Site or service request forms and agreeing to receive SMS messages;
• Providing your mobile number and verbal consent when speaking with our staff by phone or in person; or
• Texting a designated keyword (such as “START”) to our 10-digit number when that option is made available.
Where required, we will display a disclosure similar to:
“By providing your mobile number, you agree to receive text messages about your appointments and service from Chimney Restoration of Kansas City. Message & data rates may apply. Message frequency may vary. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase.”
3.3 Message Frequency & Charges
Message frequency may vary based on your appointments and interactions with us. Your wireless carrier’s message and data rates may apply. We are not responsible for any charges from your carrier that result from participating in the Messaging Program.
3.4 SMS Opt-Out Instructions
If you are receiving text messages from us and wish to stop receiving them, you can opt out at any time:
Text Message Opt-Out: If you are receiving text messages from us and wish to stop receiving them, simply respond with either “STOP” or “UNSUBSCRIBE” to the number from which you received the message. You will not receive further text messages from us via that number unless you opt back in. 
We may send you a single confirming text message to let you know that you have been unsubscribed.
You may also contact us using the information in the Contact Us section below to request that we stop sending you SMS messages.
3.5 SMS Help Instructions
If you need assistance with our Messaging Program, you may reply “HELP” to any of our messages, or contact us using the details in the Contact Us section.
3.6 How We Use SMS-Related Data
We may collect and use information related to your participation in the Messaging Program, such as:
• Your mobile number;
• The content of messages sent to or from you;
• Timestamps, delivery status, and interaction data (e.g., whether you opened or responded).
We use this information to:
• Deliver and manage our Messaging Program;
• Maintain records of your consent and opt-out status;
• Improve our Services, communications, and compliance with legal and carrier requirements.
3.7 SMS Data Sharing & No Sales for Third-Party Marketing (Required 10DLC Language)
We do not sell or share your mobile number, text message consent, or text message data with third parties for their own marketing or promotional purposes. 
We may share your SMS-related information only with third-party service providers who help us operate our Messaging Program and deliver text messages to you (for example, messaging platforms, phone carriers, and our CRM/ERP providers). These providers are not permitted to use your SMS consent or phone number for their own marketing.
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- How We Share Your Information
We may share your information in the following ways:
• Service Providers: With third-party vendors who perform services on our behalf, such as scheduling platforms, payment processors, messaging service providers, analytics providers, hosting providers, and CRM/ERP vendors. These providers may only use your information as necessary to provide services to us.
• Legal & Safety: When we believe in good faith that disclosure is necessary to comply with an applicable law, regulation, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, or safety of us, our customers, or others.
• Business Transfers: In connection with any merger, sale, or transfer of all or part of our business or assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
We do not sell your personal information, including your mobile number or SMS consent, to third parties for their own marketing or promotional purposes. 
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- Data Retention
We retain personal information for as long as needed to:
• Provide the Services and operate the Messaging Program;
• Maintain business records for legitimate purposes; and
• Comply with legal, tax, or accounting requirements.
When information is no longer needed, we may delete it or anonymize it in accordance with applicable law.
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- Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
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- Your Rights & Choices
Depending on where you live, you may have certain rights related to your personal information, such as the right to:
• Access or request a copy of your personal information;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to legal obligations;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the information in the Contact Us section below. We may need to verify your identity before processing your request.
You also have choices regarding:
• Marketing Emails: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in those emails.
• Text Messages: You can opt out of SMS as described in the SMS Opt-Out section above.
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- Children’s Privacy
Our Site, Services, and Messaging Program are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete that information.
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- Third-Party Links
Our Site may contain links to websites or services that are not owned or controlled by Chimney Restoration of Kansas City. This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
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- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Any changes will become effective when we post the updated Privacy Policy on our Site. Your continued use of the Site, Services, or Messaging Program after the updated policy is posted signifies your acceptance of the changes.
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- Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Chimney Restoration of Kansas City
15145 S Keeler Street
Olathe, Kansas 66062
Phone: (913) 374-7902
Website: https://chimneyrestorationofkc.com