Last Updated: December 5, 2025
These SMS/Text Messaging Terms & Conditions (“SMS Terms”) describe how Chimney Restoration of Kansas City (“Chimney Restoration of Kansas City,” “we,” “us,” or “our”) provides text message communications (the “Program”) to you. By enrolling in, or otherwise agreeing to receive, SMS/text messages from us, you agree to these SMS Terms in addition to our general Privacy Policy and any other applicable terms.
If you do not agree to these SMS Terms, do not enroll in or use the Program.
Note: We may send customers links from our short domain crokc.co, which directs to our customer portal.
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- Program Description
The Program provides informational and service-related text messages about your chimney services, which may include:
• Appointment confirmations and scheduling updates
• Appointment reminders
• Day-of arrival notifications (including MMS with a photo of your technician)
• Post-visit review or feedback requests
• Invoices, payment confirmations, and receipt notifications
• Other service-related alerts and updates regarding your chimney services
• Alerts for discounts on future services
Messages may be sent using automated technology, including an automatic telephone dialing system, or manually, to the mobile phone number you provided.
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- How You Consent / Opt In
You may opt in to receive text messages from us in one or more of the following ways:
• Website forms: By providing your mobile number on our website or online service request/scheduling forms and affirmatively agreeing to receive SMS messages (for example, by checking a consent box and/or submitting the form), you authorize Chimney Restoration of Kansas City to send you text messages at the number you provided.
• Phone or in-person: By providing your mobile number to our staff by phone or in person and verbally agreeing to receive SMS messages about your chimney services.
• Keyword opt-in: If made available, by texting a designated keyword (such as “START”) to our phone number, as described in our materials.
In connection with your opt-in, you may see language similar to:
“By providing your phone number, you agree to receive SMS messages about your chimney appointments and services from Chimney Restoration of Kansas City. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.”
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
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- Message Frequency
Message frequency may vary based on your interactions with us, your upcoming or active appointments, and your use of our services. For example, you may receive multiple messages per appointment (confirmation, reminder, arrival notice, and follow-up).
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- Costs and Charges
Message and data rates may apply to each SMS or MMS message sent or received in connection with the Program, as determined by your mobile carrier’s rate plan. We do not charge a separate fee for sending you text messages, but you are responsible for any fees imposed by your carrier.
If you have questions about your text or data plan, please contact your mobile carrier.
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- How to Opt Out of SMS
You may opt out of receiving SMS messages from us at any time:
• Text STOP:
Reply “STOP” (or “UNSUBSCRIBE”, “CANCEL”, “END”, or “QUIT”) to any message you receive from us. After you send STOP, we will send you a confirmation text to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us at that number, unless you later opt in again.
You may also contact us using the information in the Contact Us section below and request that we stop sending SMS messages to your number.
Please note that opting out of SMS may affect our ability to send timely appointment reminders, arrival notifications, and service updates.
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- Help and Support
If you need assistance with the Program:
• Text HELP:
Reply “HELP” to any message you receive from us to receive additional information about the Program.
You may also contact us directly:
• Phone: (913) 374-7902
• Website: https://chimneyrestorationofkc.com
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- Participating Carriers & Carrier Disclaimers
Delivery of messages is subject to effective transmission by your mobile carrier and is outside of our control. Supported carriers may change from time to time.
Carriers are not liable for delayed or undelivered messages.
You acknowledge that SMS/MMS delivery may be limited or unavailable in certain areas or on certain devices, and that message delivery is not guaranteed.
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- Privacy and Data Use
Our use of your personal information, including your mobile phone number and messages sent or received as part of the Program, is governed by our Privacy Policy, available at:
https://chimneyrestorationofkc.com/privacy-policy
In connection with the Program:
• We collect information such as your mobile phone number, message content, timestamps, and delivery status.
• We use this information to operate and manage the Program, maintain records of your consent and opt-out status, and improve our services and communications.
We do not sell or share your mobile phone number, SMS opt-in data, or SMS consent information with third parties for their own marketing or promotional purposes. We may share your information with third-party service providers who assist us in delivering messages and operating our systems (such as messaging platforms, carriers, and CRM/ERP providers), but they may only use such information to provide services to us and not for their own marketing.
For more details, please review our Privacy Policy.
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- Eligibility & Your Responsibilities
By participating in the Program, you represent that:
• You are the owner or authorized user of the mobile phone number you provided;
• You are at least 18 years of age (or the age of majority in your jurisdiction), or you have obtained any required parental/guardian consent; and
• You will notify us promptly if you change or deactivate your mobile number.
If you change your mobile number, you are responsible for opting out of the Program with your old number and, if desired, opting in again with your new number.
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- Changes to the Program or SMS Terms
We may modify or discontinue the Program, or update these SMS Terms, at any time. If we make material changes to these SMS Terms, we will update the “Last Updated” date at the top of this page and may provide additional notice as required by law.
Your continued participation in the Program after any changes are posted constitutes your acceptance of the updated SMS Terms.
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- Contact Us
If you have any questions about these SMS Terms or the Program, please contact us at:
Chimney Restoration of Kansas City
15145 S Keeler Street
Olathe, Kansas 66062
Phone: (913) 374-7902
Website: https://chimneyrestorationofkc.com